Although rare, it is possible for a cabinet to become locked during the shipping process. If your cabinet has arrived locked, please follow these steps:
Ensure that cabinet is properly level and that all drawers are completely shut.
If this fails to allow you to open your cabinet, slide a butter knife or something similar along the side of the drawer where the lock is located in case it has become stuck.
If none of these methods have allowed you to open your file, please contact our Customer Service Team to request a replacement set of keys. You will be asked to supply your item number or the key code printed on the face of the lock, as well as a full mailing address.
